The system support section is involved in the integration, installation, commissioning and maintenance of radio systems implemented in the region.
Through practical product and systems experience, AIEE personnel provide expertise in all areas of the support functions required to facilitate an organisation of this nature.
They are trained on the repair, installation, configuration and maintenance of Motorola equipment and systems.
In addition, AIEE adheres to a rigorous training program to ensure all personnel are fully competent and up to date on the latest products and technology as well as the existing installed base.
AIEE is the regional representative. Its staff is fully competent on Motorola equipments and have recourse for assistance from Motorola Customer Service Engineers as well as Motorola system design engineers in UK & US.
The AIEE also has direct ties with the Motorola equipment manufacturing plants for the respective equipment as well as the global support organisations. Any issues encountered that cannot be resolved on a regional level can therefore be escalated to the appropriate level for resolution. Comprehensive logging and tracking of reported issues is provided.